Terms of Service

Welcome to Uzenia. By accessing our website or making a purchase from us, you agree to the terms outlined below. Please read them carefully before using our services.

1. General Conditions

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

We offer a curated range of rhodium-plated jewelry items made from copper/brass with zircon stones.
All prices are listed in PKR and are subject to change without prior notice. We do our best to accurately display product descriptions and images, but we cannot guarantee exact accuracy due to screen variations or manual errors.

3. Order Processing & Delivery

  • Orders are processed on the same day or the next working day.

  • Delivery is done within 3-4 working days across Pakistan.

  • Free shipping is available for orders above PKR 1500.

  • Cash on Delivery (COD) is available for eligible orders.

4. Returns & Exchanges

We offer a 15-day hassle-free return policy. To be eligible:

  • Item must be unused and in original packaging.

  • Contact our support within 15 days of delivery for return initiation.

  • Refunds are processed after receiving and inspecting the returned item.

5. Gift Packaging

All orders come in a free, high-quality rigid gift box with soft velvet padding – perfect for gifting or personal collection.

6. User Content & Reviews

By submitting any review, photo, or content on our platform, you grant us permission to use it for marketing and promotional purposes. We may remove any content that violates our brand policies or community standards.

7. Privacy

Your privacy is important to us. Please review our [Privacy Policy] for information on how we collect, use, and store your personal data.

8. Modifications to Service

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes indicates your acceptance of the new terms.

9. Contact Us

If you have any questions about these terms, please contact us via:
📧 Email: uzeniaa@gmail.com
📞 Phone/WhatsApp: 03130033750